We ship to addresses all across Canada, straight to your door.

Shipping is $5 within the GTA and $7.99 across Canada.

Every order is packed with care. Please allow 1 to 3 business days for us to process and package your items before they ship, unless noted otherwise on a specific product page.

Free Shipping

Orders over $75 automatically qualify for free shipping. If you place a particularly large order, we might split it into separate packages so everything arrives as quickly and safely as possible.

Returns

We want you to love everything you get from Filo Pantry. If something isn't right with your order, you have 14 days from the date you receive your package to request a return.

For food safety reasons, returned items must be unopened, unused, and in their original sealed packaging.

To start a return, email us at support@filopantry.ca. Once your return is accepted, we will send you a return shipping label along with clear instructions on how and where to send your package.

Damaged or Defective Items

Please inspect your order as soon as it arrives. If an item is damaged in transit, defective, or if you received the wrong item, email us right away at support@filopantry.ca with a quick photo of the damaged product and outer box. We'll sort it out and send a replacement or issue a refund as fast as we can.

Refunds

Once we receive and inspect your returned package, we will send you an email to let you know if your refund is approved.

When approved, your money goes right back to your original payment method automatically. Keep in mind that banks and credit card companies usually take a few business days to process and post the refund to your statement.